Medical Code of Conduct

This Code of Conduct applies to every physician credentialed on the BrasilDoctors platform, operated by IA Soluções (CNPJ 51.083.181/0001-06). It complements the Credentialing Agreement and guides day-to-day care; violations are handled under the Quality and Decredentialing Policy.

1. Regulatory compliance

All care complies with CFM Resolution No. 2,314/2022 (telemedicine), the Code of Medical Ethics, and the LGPD. This includes, in particular:

• Patient consent for telemedicine care;
• Documenting the encounter in the medical record;
• Recognizing the limits of the medium: when a physical examination is essential or the case requires it, directing the patient to in-person care.

2. Identification and environment

Start every consultation by identifying yourself with your full name and CRM number. Practice from a private, quiet, well-lit room, with your camera on, attire compatible with the medical act, and no third parties present without the patient's authorization.

It is not acceptable, for example: providing care while driving, on the street, or in a public place; consulting without video when the appointment is by video call; or letting third parties watch the consultation without the patient's authorization.

3. Punctuality and commitment

Make yourself available for offers only when you can actually provide care. An accepted offer is a commitment to a patient who is waiting — often sick, abroad, and anxious. Start the consultation promptly; if something comes up, notify the platform channels immediately so the patient can be rerouted.

Examples of what to avoid: accepting an offer and delaying the start without notice; disappearing in the middle of a consultation; staying available while doing something else that prevents you from starting promptly.

4. Teleconsultation best practices

• Active listening and a complete history, in language the patient can understand;
• Clinical guidance sent in writing at the end, including warning signs and when to seek in-person care;
• Faithful documentation of the encounter in the medical record;
• Considering the traveling patient's context: local medication availability, access to health services, and the language of the country they are in.

5. Emergencies

Teleconsultation is not an emergency channel. If an urgent or emergency situation is identified, immediately direct the patient to contact local emergency services, document the guidance given, and end remote management. Never manage an emergency by chat or video.

6. Prescriptions and documents

Prescriptions, medical certificates, and other documents are issued only after evaluating the patient, with an ICP-Brasil digital signature and in compliance with current regulations. Controlled medications may only be prescribed in strict accordance with the applicable rules. Medical certificates must faithfully reflect what was found during the encounter.

It is not acceptable, for example: renewing a prescription without evaluating the patient, issuing a backdated medical certificate without clinical basis, or prescribing controlled medications outside the regulatory hypotheses.

7. Confidentiality and patient data

Copying, photographing, recording, or exporting patient data, conversations, or images outside the platform is prohibited. All communication with the patient happens through official channels. The patient's contact details may not be used for any other purpose — including inviting them to private care, which is prohibited by the Credentialing Agreement.

This includes, for example: sending screenshots of conversations or test results to messaging groups (even physician groups), discussing "interesting cases" on social media — even without naming names — and saving the patient's contact or data on your personal phone.

8. Respect and non-discrimination

Zero tolerance for harassment of any kind and for discrimination based on origin, race, gender, sexual orientation, religion, age, disability, or health condition. The rule protects patients and also protects you: patients who disrespect physicians are subject to platform measures, including removal.

This includes, for example: comments about the patient's appearance, flirting or invitations of a personal nature, intimate questions without clinical justification, and contacting the patient outside the consultation.

9. Fitness to practice

Never provide care under the influence of alcohol or psychoactive substances, or in a condition — such as extreme fatigue or illness — that compromises your clinical judgment. If you are not fit, simply do not make yourself available.

10. Advertising

The Credentialed Provider's advertising must comply with CFM rules on medical advertising: no promised outcomes, no sensationalism, and no use of platform patients' data or cases in their own publicity. Use of the platform's brand requires prior written authorization.

11. Violations

Conduct contrary to this Code is investigated and handled under the Quality and Decredentialing Policy — from educational guidance to immediate decredentialing in serious cases.